Replacement Gym Cable Frequently Asked Questions

Do you provide a warranty on the new cables?

Answer:  Yes. The new cables are guaranteed against manufacturer’s defects for six months from the date of purchase.  Please be aware that this warranty does not cover damage to the cable caused by improper installation, abuse or misuse, damage caused by the cable coming off a pulley or otherwise being derailed or scraping against any part of the frame.

How long will it take for me to receive the replacement gym cable?

Answer:  Once we receive your authorization, the new cable typically will be fabricated within two business days.  Then they will be shipped via Fedex ground to your location.

What colors are available?

Answer:  The sheathing on the cables is available in two colors, black and clear. We will try to match your original color whenever possible.

How can I pay for my order?

Answer:  The payment terms are by credit card.  We accept Visa, MasterCard and Discover.

Why can’t you fabricate all gym cables?

Answer:  Although we can replicate most gym cables, due to the proprietary fittings on the ends of some gym cables, those cables can only be supplied by the original equipment manufacturer.

How do I know if a cable should be replaced?

Answer:  SOME of the common signs of wear are: missing or damaged sheathing, broken wire strands, visible rust near the ends of the cable (near the fittings), permanent crimps in the cable and bulges in the cable that may indicate concealed broken strands.  This list is not comprehensive and is intended as a general guide.

Also, please note, some manufacturers recommend the replacement of gym cables at specified intervals (such as every year or two) because catastrophic cable failure can be difficult to predict.  Always consult your owner’s manual for guidelines.  If there is any doubt as to the integrity of a cable, it is safer and wiser to replace it.  The use of a marginally damaged gym cable could cause SERIOUS INJURY to the user.

Why do I have to send you my original cable?

Answer:  Because there is such a variety of gym cables on so many brands and models of equipment, the best way for us to accurately match your original cable is for us to have access to it.

How do I properly care for gym cables?

Answer:  In addition to the guidelines in your owner’s manual, monthly gym cables should be closely inspected along their entire length, checking for any imperfections or signs of wear.  Also, make sure that all cables are securely attached to weight stacks or other anchor points.

Although cables eventually wear out, many are damaged prematurely by worn or chipped pulleys, coming off a pulley or scraping on a piece of the frame.  When using the unit, avoid rapid movements, especially with light weights, since this frequently causes a cable to derail.

What do I do if I have questions about gym cables that aren’t answered here?

 Answer:  If you have additional questions, please contact us at:  215-773-6900

or email your question to:  EmpireFit@verizon.net .